Spring Street Dermatology - SOHO — every signal, one screen
Filter, slice, and pivot every data point Crescendo collects. Drill into any cell to re-slice the dashboard. Everything below — chat, competitor radar, recommendations — stays in sync.
AI mirror — Complaints about rushed appointments and unprofessional conduct appear in AI snippets, directly poisoning AI's characterization of you.
Reputation pulse
Spring Street Dermatology - SOHO — 4.7★ across 451 reviews
Rating, sentiment, volume over time
Last 10
3.80★
Recent cohort
Lifetime
4.68★
All-time
Trend
-0.88
Down
Category × sentiment
Click any cell to drill in — the chart on the left re-slices.
Category
positive
mixed
negative
Total
Service
231
Professionalism
207
Staff
179
Communication
79
Facility
47
Wait
·
44
Scheduling
28
other
·
·
22
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TECH & VISIBILITY · PEER COMPARISON
Where you sit vs the average competitor
Five composite dimensions, side-by-side with the peer median. Click into Tech for the per-check detail.
Technical Website Analysis peer median your scoreBELOW PEER · 43/100
Your line is bold; each competitor is a dashed overlay. Look for spokes where a competitor juts past you — those are the stealable wins, ranked by gap size in the Reputation tab.
Category sentiment vs competitors
Thick teal line = you. Look for spokes where you're noticeably below a competitor — those are stealable wins.
PERSONA BREAKDOWN
Who's actually leaving these reviews
Cohorts derived from review patterns, sorted by share. Each row shows persona size, avg rating, estimated LTV, and churn risk.
Persona matrix — volume vs rating
X-axis: % of reviews · Y-axis: avg rating · Size: review count. Full detail on the Reputation tab.
6 cohorts derived from review patterns — sorted by risk band (HIGH first), then share. LTV and risk model how much each cohort is worth, and how much you stand to lose if they churn.
The Results-Driven Skeptic5.8% of reviewers 1.8~$1,366 LTVhigh risk
The Quiet Loyalist31.5% of reviewers 4.3~$3,665 LTVlow risk
The Uncomplicated Approver30.2% of reviewers 5.0~$4,165 LTVlow risk
The Named-Provider Champion25.7% of reviewers 5.0~$8,791 LTVlow risk
The Devoted Regular7.8% of reviewers 4.9~$9,365 LTVlow risk
The Proactive Wellness Planner1.6% of reviewers 5.0~$9,076 LTVlow risk
STRATEGIC BUILDS
What we'd build if we ran this business
Five to seven strategic builds, ranked by estimated annual dollar impact. Regenerate any build for a different angle — Crescendo won't repeat what's already in the list.
Projects · ranked by dollar impact
Scope · outcome · why now · expand any card for the full detail
1Growth·$10-15K build + $1K/mo effort·5-6 weeks
What we'd build
Treatment-Outcome Intelligence and Personalized Re-Engagement Engine
Turn your 23,000-visit patient history into a predictive re-engagement machine that fills the schedule before it empties.
Expected outcome
Reactivate lapsed patients and systematically upsell existing ones into higher-LTV cosmetic and laser procedures, growing revenue per patient without adding new acquisition spend.
Why now
E19 shows 23,339 annual visits — a large dormant patient base with no re-engagement infrastructure detected (E48). E22 highlights a $500–$8,000 customer value range spanning cosmetic and laser procedures, meaning existing patients are the highest-ROI upsell audience available.
Cost of inaction
Without segmentation and automated outreach, the 23,339 annual visits (E19) churn silently — each lapsed cosmetic patient who books elsewhere at $500–$8,000 LTV (E22) is unrecoverable revenue. UnionDerm's higher product-quality score (0.958 vs Spring Street's 0.353 — E33) suggests they are already winning repeat cosmetic business that should belong here.
Competitive Patient Analytics and Market Intelligence Dashboard
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